IMAP Email

supplied by Sarumbear


Before start using your account you must access it via

At webmail you can change the temporary password given to you and assign any extra folders you may have other than the standard ones already assigned for you. Select the Password menu option from the Settings menu (cogwheel) top right. You can use webmail as your email client but you can also set up your email address at your preferred email client.

Most modern email clients will automatically recognise and set your account by only entering your name, email address (in full!) and password. If that fails you may have to select manual configuration and enter the following settings, which are valid for all platforms.

IMAP settings

Username: Your email address in full
Password: Your password
Incoming server
Port: 143 (standard)
Security: STARTTLS, normal password
Outgoing server (SMTP)
Port: 587
Security: None, plain text password
Authenticate using the same settings as the incoming server.

Note: Replace with the domain used on your email address as in

Notes for iOS (iPhone/iPad) users

Follow these steps to set-up your account on iPhone.

Go to Settings > Mail > Accounts > Other

Then enter the following:

Name: [your name]

Email: [your email address]

Password: [your password]

Description: [whatever you want]

Then click next and enter the rest as below:

Incoming Mail Server
Host name:
User Name: [your email address]

Outgoing Mail Server
Host name:
User Name: [your email address]Password: [your password]

Note: Replace with the domain used on your email address as in

Click next. After verifying the above data the account will be set-up or you will be asked to correct details.

If a message comes up about the server identity or SSL is not available select OK or Continue and you should be set up.

Here is an article that you may find informative.

Notes for MacOS (OS X) users

The settings to access mail with the server is the same with PC/MAC/Mobile devices. However Mac Mail is very specific with the server settings especially for sending email! Mac’s often try forcing SSL ports so make sure you are using these settings:

Outgoing server (SMTP) port: 587

For sending mail you need to be authenticated by using the same settings as the incoming server. On a Mac you you’ll need to tell it what settings are needed. This useful guide shows where these changes are (please don’t use their settings though!). In short make sure your settings are set to:

  • Do not automatically detect settings
  • Use port 587
  • Do not use SSL
  • Under authentication Password or if that fails MD5 Challenge-Responce
  • Do not allow insecure authenication
  • Input the email address as the username
  • Input the email addresses password for the password
Webmail Help
The webmail Sarumbear offer is based on an Open Source software called Roundcube. You can find the complete help documents at the following link.

Roundcube Webmail Help

We do not backup IMAP email accounts individualy. All our servers are backed up every day and we can restore the last state of our servers at an emergency. However, due to the spontaneity of email systems, it is possible that some recent emails may be lost. For this reason, we do not offer a backup guarantee for individual email accounts. Please be diligent and make local backups.

Sarumbear may insist you to switch to Exchange if your accounts use more resources that we can support with IMAP/POP3. To avoid the hassle of upgrading later, it is better to start with Exchange from the get go. A few Pounds a month extra will buy you a robust communication and time management system that is relied by every Fortune 500 and FTSE 100 company.