Email Acounts & Settings

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Sarumbear offers two types of email accounts.

  • Exchange email supplied via Microsoft Office 365 Click here
  • IMAP/POP email supplied directly by us Click here

We always suggest our customers to opt for the Exchange type. Even though it is an extra cost the benefits fully justifies the cost. For organisations with more than a few email accounts we urge you to chose Exchange. Exchange is not only an email system. It manages your calendar, address book, notes and to-do list (reminders). Every item is synced automatically among all your computers and mobile devices. No need to enter everything again and again on each device. Enter once and it appears everywhere by magic…

Exchange Email supplied by Microsoft Office 365

In order to use Exchange email account on a Windows computer you need Outlook, which is part of the business grade Office suit. On other platforms you do not need Outlook as the inbuilt tools are sufficient, however Outlook does exists for Mac if you prefer to use it instead.

Note: Sarumbear may force you to switch to Exchange if you grow to a number of accounts that we cannot support under IMAP/POP. To avoid the hassle of upgrading later in the day, it is better to start with Exchange from the get go. A few Pounds a month extra will buy you a robust communication and time management system that is relied by every Fortune 500 and FTSE 100 company.

Set up Outlook for Windows

Even though the above link mentions the use of Outlook 2007, we have experienced problems when using such an old Office version. We urge you to update Office and/or Outlook to at least version 2013. Otherwise our support will be limited.

Set up on Outlook 2016 for Mac

Set up MacOS (OS X) Mail

Set up on iOS (iPhone/iPad)

Set up on Android

POP and IMAP settings

To access your Exchange account with an IMAP or POP connection type. This can be useful for legacy devices.

IMAP Email supplied by Sarumbear

Most modern email clients will automatically recognise and set your account by only entering Your Name, email address (in full!) and password. If that fails you may have to select manual configuration and enter the following settings, which are valid for all platforms.

You can access your account using our webmail service.

Username: Your email address
Password: Your password
Incoming server
Name: mail.your-domain.com
Port: 143 (standard)
Security: STARTTLS, normal password
Outgoing server (SMTP)
Name: mail.your-domain.com
Port: 587
Security: None, plain text password
Authenticate using the same settings as the incoming server.

Note: Replace your-domain.com with the domain used on your email address as in me@your-domain.com

Notes for iOS (iPhone/iPad) users

Follow these steps to set-up your account on iPhone.

Go to Settings > Mail > Accounts > Other

Then enter the following:

Name: [your name]

Email: [your email address]

Password: [your password]

Description: [whatever you want]

Then click next and enter the rest as below:

Incoming Mail Server
Host name: mail.your-domain.com
User Name: [your email address]

Outgoing Mail Server
Host name: mail.your-domain.com
User Name: [your email address]
Password: [your password]

Note: Replace your-domain.com with the domain used on your email address as in me@your-domain.com

Click next. After verifying the above data the account will be set-up or you will be asked to correct details.

If a message comes up about the server identity or SSL is not available select OK or Continue and you should be set up.

Here is an article that you may find informative.

Notes for MacOS (OS X) users

The settings to access mail with the server is the same with PC/MAC/Mobile devices. However Mac Mail is very specific with the server settings especially for sending email! Mac’s often try forcing SSL ports so make sure you are using these settings:

Outgoing server (SMTP) port: 587

For sending mail you need to be authenticated by using the same settings as the incoming server. On a Mac you you’ll need to tell it what settings are needed. This useful guide shows where these changes are (please don’t use their settings though!). In short make sure your settings are set to:

  • Do not automatically detect settings
  • Use port 587
  • Do not use SSL
  • Under authentication Password or if that fails MD5 Challenge-Responce
  • Do not allow insecure authenication
  • Input the email address as the username
  • Input the email addresses password for the password

Note: unlike the websites we are hosting, we do not backup individual email accounts. All our servers are backed up every day and we can restore the last state of our servers at an emergency. However, due to the spontaneity of email systems, it is possible that some recent emails may be lost. For this reason, we do not offer a backup gurantee for individual email accounts. Please be diligent and make local backups.

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